Shipping policy
Shipping Policy
At THATSTORE, we work hard to process and deliver your order as quickly and smoothly as possible.
Please read our shipping policy carefully before placing an order.
Order Processing Time
Orders are usually processed within 1–4 business days after payment is confirmed.
Processing time does not include weekends or holidays.
During busy periods, product launches, holidays, or high order volume, processing may take slightly longer.
Shipping Time
Estimated delivery time is usually 7–20 business days, depending on your country, shipping destination, local carrier, customs, and other factors outside our control.
Please note that delivery times are estimates only and are not guaranteed.
Some orders may arrive earlier, while others may take longer due to customs checks, local delivery delays, holidays, weather, or carrier issues.
Shipping Locations
We offer worldwide shipping to many countries and regions.
If we are unable to ship to your location, we will contact you by email after your order is placed.
Shipping Cost
We offer free worldwide shipping on eligible orders unless otherwise stated at checkout.
Any shipping fees, if applicable, will be shown at checkout before payment.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow a few days for the tracking information to update after shipment.
Tracking updates may be delayed depending on the shipping carrier or destination country.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
THATSTORE is not responsible for orders delayed, returned, lost, or delivered incorrectly due to wrong or incomplete shipping information provided by the customer.
If you notice a mistake in your shipping address, please contact us as soon as possible at:
support@thatstore.store
We can only update the shipping address if the order has not yet been processed or shipped.
Customs, Duties, and Taxes
Depending on your country, your order may be subject to customs fees, import duties, taxes, or other charges.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.
THATSTORE is not responsible for delays caused by customs processing.
Lost or Delayed Packages
If your order is delayed, please check your tracking information first.
If there has been no update for an extended period, you can contact us and we will do our best to help you investigate the issue with the carrier.
Please note that shipping delays caused by customs, local carriers, holidays, weather, or other external factors are outside our control.
Delivered But Not Received
If tracking shows that your package was delivered but you did not receive it, please check with:
• Your local carrier
• Neighbors
• Building reception
• Mailroom
• Household members
Once an order is marked as delivered by the shipping carrier, THATSTORE cannot guarantee a refund or replacement. However, you can contact us and we will do our best to help you investigate the issue.
Returned Packages
If a package is returned due to an incorrect address, failed delivery attempt, refusal to accept the package, or failure to collect it from the carrier, the customer may be responsible for any additional shipping costs.
We do not refund orders that are returned due to customer error or failure to receive the package.
Multiple Packages
Some orders may be shipped in separate packages, especially if you order multiple items.
If you receive one item first, the rest of your order may still be on the way.
Order Changes and Cancellations
Orders can only be changed or cancelled before they are processed or shipped.
Once an order has been processed, packed, or shipped, we may not be able to make changes or cancel it.
Contact Us
If you have any questions about your order or shipping, please contact us at:
support@thatstore.store
Please include your order number so we can help you faster.