Orders & shipping
Where does THATSTORE ship?
We offer worldwide shipping to many countries and regions. If we are unable to ship to your location, we will contact you by email after your order is placed.
How long does order processing take?
Orders are usually processed within 1–4 business days after payment is confirmed. Processing time does not include weekends or holidays.
How long does delivery take?
Estimated delivery is usually 7–20 business days, depending on your country, destination, local carrier, customs, holidays, weather, and other factors outside our control. Delivery times are estimates and are not guaranteed.
Is shipping free?
Free worldwide shipping is available on eligible orders unless otherwise stated at checkout. Any shipping fee that applies is shown before payment.
Will I receive tracking information?
When tracking is available, we send it after the order ships. Tracking can take a few days to update depending on the carrier or destination.
Changes, returns & refunds
Can I cancel or change my order?
Orders can only be changed or cancelled before they are processed or shipped. Contact us as soon as possible if you need help.
What if my item arrives damaged, defective, or incorrect?
Contact us within 48 hours of delivery at support@thatstore.store. Include your order number, clear photos or videos of the issue, and a short explanation. We will review the request and let you know the available resolution.
Do you accept change-of-mind returns?
Our current policy does not accept returns simply because a customer changes their mind, orders the wrong item, or no longer wants the product. Please review the Refund Policy before ordering.
Support
How can I contact THATSTORE?
Email support@thatstore.store or use our contact page. If your message is about an order, include your order number so we can help faster.