Anime Shadow Projection Lamp – LED Wall Light for Room Decor

Return & Refund Policy

At THATSTORE, we want you to feel confident when shopping with us. Please read our return and refund policy carefully before placing an order.

Order Cancellations

Orders can only be cancelled before they are processed or shipped. If your order has already been processed, packed, or shipped, we may not be able to cancel it.

To request a cancellation, please contact us as soon as possible at:
support@thatstore.store

Returns

We only accept returns if the item arrives damaged, defective, incorrect, or significantly different from what was ordered.

To be eligible for a return:

• The item must be unused
• The item must be in its original condition
• The item must include the original packaging when possible
• You must contact us within 48 hours of delivery
• Clear photos or videos of the issue must be provided

We do not accept returns for items that are not damaged or defective, including cases where the customer simply changes their mind, orders the wrong item, no longer wants the product, or does not like the product after receiving it.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

support@thatstore.store

Please include:

• Your order number
• Photos or videos showing the issue
• A short explanation of the problem

Once we review your request, we will let you know if you are eligible for a replacement, refund, or another solution.

Refunds

Refunds are only issued after your request has been reviewed and approved.

If approved, the refund will be sent back to your original payment method. Please note that it may take a few business days for your bank or payment provider to process the refund.

We do not issue refunds for:

• Change of mind
• Buyer’s remorse
• Wrong item ordered by the customer
• Incorrect address provided by the customer
• Failed delivery due to customer absence or refusal
• Delays caused by customs, local carriers, or incorrect shipping information
• Items marked as delivered by the shipping carrier

Return Shipping

If a return is approved, we will provide instructions on how and where to send the item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

Items sent back without contacting us first will not be accepted.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need a replacement, please contact us with your order number and photos or videos of the issue.

Shipping Issues

If your tracking shows that the order was delivered but you did not receive it, please first check with your local carrier, neighbors, building reception, or household members.

Once an order is marked as delivered by the carrier, we cannot guarantee a refund or replacement. However, you can contact us and we will do our best to help you investigate the issue.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return once opened or used, including beauty, personal care, and intimate-use products.

Contact Us

For any return or refund request, please contact us at:

support@thatstore.store

Please include your order number so we can help you faster.